Shipping Policy

Where We Ship

We offer free shipping to mainland UK for most products.

You are currently browsing our UK Pound Sterling store, which is for deliveries to the UK mainland only. For shipping quotes to other destinations, please contact us.

Shipping Time Frame

  • Most in-stock orders ship within 1–2 business days.
  • For back-ordered items, shipping timeframes are updated in real time on the product page.

Please note: Delivery may be delayed during national holidays, carrier delays, inventory shortages, customs issues, or extreme weather. We appreciate your patience in these instances.

Shipping Service

We use trusted third-party couriers to deliver our products. You will be notified which courier is handling your order once it has shipped.

Tracking Number

You will receive an email confirmation with tracking information as soon as your order is dispatched.

Shipping Address Modification

  • If your order has not yet left the warehouse, we will try our best to update the delivery address at no charge. If the courier does not allow changes, fees may apply.
  • If your order is already in transit, the address cannot be changed. You may request a return once the item arrives.

Late Shipment

If your order has not arrived within the expected time frame, common reasons include:

1. Unexpected Delays

  • National holidays
  • Carrier delays or undeliverable status
  • Extreme weather
  • Inventory or customs delays

We appreciate your patience during these circumstances.

2. Shipping Issues

  • Tracking information not updating
  • Status shows delivered but the item has not been received

If any of the above occurs, please contact us and we will investigate and resolve the issue as quickly as possible.

Order Cancellation

If you wish to cancel an order, please contact us using our contact form immediately.

  • If the order is still in the warehouse, we will do our best to cancel it at no charge.
  • If the order has already shipped, it cannot be cancelled. You may request a return once the item arrives.
  • For full refund details, please see our Refunds & Returns Policy.

Sold-Out and Backordered Items

If an item is out of stock, we will ship available items immediately and dispatch the remaining items as soon as they are back in stock, via an expedited service at no additional cost.

Additional Notes

Shipping times are estimated, not guaranteed. Delays may occur due to weather, courier issues, customs, or other factors outside our control. We always do our best to ensure quick delivery.

If you have any questions about your shipment, please contact us using our contact form here.

We want you to be completely satisfied. If anything goes wrong, please reach out and we’ll help resolve it.