Delivery Policy

Where We Deliver

We offer free shipping to mainland UK for most products.

You are currently browsing our UK Pound Sterling store, which is for deliveries to the UK mainland only. For shipping quotes to other destinations, please contact us.

Shipping Time Frame

  • Most in-stock orders are delivered to mainland UK within 3-8 business days.
  • For back-ordered items, shipping timeframes are updated in real time on the product page. Please check carefully when you place your order.

Please keep in mind: delivery may be delayed during national holidays, inventory shortages, carrier delays, customs issues or extreme weather. We appreciate your patience in these situations.

Shipping Service

We use trusted third-party couriers to deliver our products. You will be notified which courier is handling your order once it has shipped.

Tracking Number

You will receive an email with your shipment confirmation and tracking details shortly after your order has been dispatched.

Shipping Address Modification

  • If your order is still in the warehouse, we will try our best to update the delivery address at no charge. If the courier does not allow changes, a fee may apply.
  • If your order is already in transit, the address cannot be changed. You may request a return once the goods have been delivered.

Late Shipment

If your order has not arrived within the expected time frame, common reasons include:

1. Unexpected Delays

  • National or local holidays
  • Inventory shortages
  • Shipping carrier delays or operational issues
  • Customs delays (for certain destinations)
  • Extreme weather or other events outside our control

We appreciate your patience in these circumstances.

2. Shipping Issues

  • Tracking information shows the goods are not yet dispatched, stuck, or undeliverable.
  • Tracking shows delivered but you have not received the goods.

If any of the above occurs, please email us and we will investigate and provide the best solution.

Order Cancellation

If you want to cancel your order, please contact us using our contact form as soon as possible.

  • If the order is still in the warehouse, we will try our best to cancel it at no charge.
  • If the order is already in transit, it cannot be cancelled. You may request a return after receiving the goods.
  • For full details, please see our Returns & Refunds Policy.

Sold-Out and Backordered Items

If an item you have ordered is out of stock, we will ship the available items first and dispatch the out-of-stock item as soon as it becomes available, using an expedited method at no extra cost.

Additional Information

Shipping times are estimates and not guaranteed – delays can happen due to weather, carrier or customs delays, inventory issues, or other events beyond our control. We will always do everything we can to ensure your order reaches you as quickly as possible.

If you have any delivery questions, please contact us using our contact form here.. We want you to be a happy customer, so if anything is not right, please get in touch and we will work with you to resolve it.