FAQ

What makes Smart Stand desks different from traditional desks?

At Smart Stand, we focus on transforming your workspace into a hub of productivity and wellbeing. Our height-adjustable standing desks are designed with ergonomics in mind, allowing you to easily switch between sitting and standing. This promotes better posture, reduces fatigue, and enhances your overall work experience.

How do I choose the right standing desk for my needs?

Choosing the right desk depends on your space, preferences, and how you work. Consider the size of your workspace, the look and feel you prefer, and any specific ergonomic needs (such as monitor arms, keyboard position, or extra depth). If you’d like guidance, we have a free guide you can download here or complete this short form and we’ll be able to offer you tailored advice on the best desk to meet your needs.

What are the shipping options for my order?

We offer free shipping to mainland UK for most products. In-stock orders typically arrive within 1–2 business days. We use trusted third-party couriers and you’ll receive shipment confirmation and tracking details by email once your order has been dispatched. For Channel Islands orders typically arrive in 4-5 business days (Contact us for shipping rate).

Are there any customization options available for the desks?

Yes. We know every workspace is different, so we offer options such as different frame colours, worktop finishes, and accessories like cable tidies, cut-outs, drawers and modesty panels. To discuss the best configuration for you, complete this short form and an advisor will contact you within 24 hours with advice and guidance on the best desks to meet your requirements. You can also contact us by phone here, or via our contact form.

Are you able to build and install the desk(s) for me?

Yes. Our desks are delivered in two parcels and are designed to be quick and straightforward to assemble, but we recognise that not everyone has the time or inclination – especially if you are fitting out an entire office. Please contact us to discuss your order and we can provide a quote and arrange installation, usually within 7–10 days.

I am buying multiple desks for my team or an office fit-out – can you offer a discount?

For larger orders, please contact us with your requirements and we will do our best to offer you the most competitive pricing.

Can I return or exchange my standing desk if it doesn’t meet my expectations?

We want you to be happy with your purchase. We offer a 30-day return policy, provided the desk is in its original condition and packaging. If you wish to change to a different model, we recommend returning the original desk and placing a new order for your preferred option. Full details are in our Returns & Refunds Policy.

What if my desk arrives damaged or defective?

Please inspect your order on delivery and contact us immediately if there is any damage or defect. We will assess the issue and work quickly to repair, replace, or otherwise resolve the problem so that you end up with a fully functioning desk.

How can I contact Smart Stand for further assistance?

If you have questions or need support, you can reach us via our online contact form. We’re happy to help you choose the right setup and support you before and after your purchase.

Where can I find your shipping and refund policies?

You’ll find links to our Shipping Policy and Returns & Refunds Policy in the footer of every page on our site. If you have specific questions before you buy, we’re always happy to help – just contact us here.