Privacy Policy

Last updated: August 24, 2024

This Privacy Policy describes how Smart Stand (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or purchase from smartstand.uk (the “Site”) or otherwise interact with us. “You” refers to any visitor, customer, or user of the Site.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. When updated, we will revise the “Last updated” date and take any steps required by law.

How We Collect and Use Your Personal Information

We collect personal information about you in several ways to provide and improve our Services, comply with legal obligations, communicate with you, and protect our rights and the rights of others.

What Personal Information We Collect

The type of information we collect depends on your interaction with the Site. “Personal information” means information that identifies or relates to you.

Information You Provide Directly

  • Contact details: name, address, phone number, email.
  • Order information: billing and shipping details, payment confirmation, contact details.
  • Account information (if applicable): username, password, security details.
  • Customer support information: content of messages or communication with us.

Information We Collect Automatically

We may collect “Usage Data” via cookies, pixels, or similar technologies. This may include device information, browser details, IP address, and how you interact with the Site.

Information From Third Parties

We may receive information about you from:

  • Service providers who support our Site (e.g., Shopify).
  • Payment processors who handle your payment information.
  • Third-party analytics, advertising partners, or tracking tools.

All third-party information is processed according to this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: to process orders, manage your account, arrange shipping, handle returns, and communicate about purchases.
  • Marketing and Advertising: to send promotional messages or tailor ads (where legally permitted).
  • Security and Fraud Prevention: to detect and respond to fraudulent or illegal activity.
  • Service Improvement: to provide customer support and improve the Site.

Cookies

We use Cookies to operate and improve the Site, remember preferences, and analyse usage. You may block Cookies in your browser, but doing so may limit functionality.

How We Disclose Personal Information

We may share personal information with:

  • Service providers (IT, payments, shipping, analytics, customer support).
  • Business and marketing partners.
  • Affiliates within our organisation.
  • Third parties when required by law or to protect our rights.
  • Third parties when you give consent (e.g., social login tools).

We do not use or disclose sensitive personal information without consent.

Third Party Websites and Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. You should review their policies before interacting with them.

Children’s Data

The Services are not intended for children, and we do not knowingly collect data from individuals under 16. If personal data of a child has been collected, please contact us to request deletion.

Security and Retention

While we take reasonable measures to protect personal information, no system is completely secure. We retain information as long as necessary to provide Services, meet legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have rights such as:

  • Access / Know: request details of personal information held.
  • Delete: request deletion of your information.
  • Correct: request correction of inaccurate information.
  • Portability: request a copy of your data for transfer.
  • Opt-out: request to opt out of targeted advertising or data sharing.
  • Restrict Processing: ask us to stop certain uses.
  • Withdraw Consent: where processing relies on consent.
  • Appeal: challenge decisions regarding your requests.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about how we process your data, please contact us. You may also lodge a complaint with your local data protection authority.

International Users

If you are located outside the UK, your data may be transferred and processed in other countries. We use appropriate safeguards, such as Standard Contractual Clauses, for international transfers.

Contact

For privacy questions or to exercise your rights, please contact us using our contact form here.

Smart Stand is the data controller of your personal information.