Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us using our contact form immediately.. Please note that you must contact us before sending anything back so we can provide the correct return address.

If your return is accepted, we will send you a return shipping label plus instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions using our contact form here.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including perishable goods, custom products, personalised items, and personal care items. We also cannot accept returns on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-Day Cooling-off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. As above, the item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us using our contact form here.